06 — customer support
Get the
right answer.
Use the shortest route for your issue. Order questions are resolved faster when the KG reference, amount, rail, and RSN are included without exposing sensitive credentials.
Contact routes
Pick a
channel.
Use the channel connected to your order or the official support links below. Do not follow replacement payment instructions from an unverified account.
Issue routing
Tell us what
changed.
Include your KG reference, payment rail, amount, and transaction ID. If crypto was used, include the network and transaction hash. Never include private keys or seed phrases.
Include the KG reference, RSN, selected location, and the reply channel used on the order. Keep communication on an official channel and do not share your login.
Stop if an address changes unexpectedly, an account impersonates staff, or someone asks for credentials. Contact support using the links on this page.
Frequently asked
Straight
answers.
What should I send with a support request? +
Send the KG reference, issue type, amount, payment rail, and the reply channel associated with the order. For a completed payment, add the transaction ID or hash. Redact unrelated personal and financial information.
Can support verify a payment instantly? +
Payment review is manual. A submitted form or customer screenshot does not automatically mark an order paid. The operator verifies the information before confirming next steps.
What information will KodakGP never request? +
Never provide a game password, bank PIN, authenticator code, seed phrase, private key, remote-access session, or recovery code. Anyone requesting these is not following KodakGP’s support standard.
Where do I coordinate general questions? +
Global Chat is nickname-only and intended for general store coordination. Keep order references and sensitive payment data private.